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Articles by Doug Fleener

13 Dos and Don'ts of Recruiting and Retaining Employees (9/1/2011)
The upcoming Holiday season can be a stressful one for retailers. So what’s the key to navigating this busy time smoothly and coming out on top?

Making A List and Checking It Twice: Maximizing Your 2004 Holiday Season (10/1/2004)
From the rise, fall and rise again of department stores to the building of malls, the growth of Wal-Mart, the internet, and shopping clubs, the face of retail has changed dramatically. Through all this change one thing has remained constant: the holiday season can make or break a retailer’s entire year

The People Advantage: Staffing for Success (9/1/2004)
For most retailers, the quality of the staff is a key sustainable competitive advantage and point of differentiation from their competitors. While each store may have a different product mix, it’s the employees and their level of customer service that makes the difference between success and failure

Creating a Fun and Profitable Store (8/1/2004)
“If it’s not fun, why do it?” Great advice for us all, not only in our personal lives but in our business lives as well

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