Staff |
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| 2012 |  Approaching customers in a "Good" Way
In my role as a retail consultant I’m often asked, "How should I approach a customer?"... 11/1/2012 |
|  Retailers: Get Holiday-Ready with Mystery Shoppers
Have you heard of the runaway success of the burger franchise Five Guys? What's one of the big reasons Five Guys is wildly successful? They send mystery shoppers out twice a week to all locations... 10/1/2012 | |  10 Tips: Staffing and Training for the Holidays
The holiday season is make-or-break time for retailers of all sizes. In small stores, having a knowledgeable, friendly, and reliable staff is essential, especially if you want to stand out from the big-box stores... 9/1/2012 | |  Retailing Tips: Handling Rowdy Kids
Excited children are an everyday component of operating a specialty toy store, but occasionally a child goes out of control — becoming dangerous to a business and its profit margin... 4/1/2012 | |  How to Find Your Soul Employees, Part II: Training
Once you've found the right people, how do you teach them all they need to know about toys?... 1/1/2012 | |  How to Find Your Soul Employees, Part I: Hiring
Looking for a way to improve sales in the new year? Ask Creative Kidstuff CEO Roberta Bonoff what the key to success is and she can boil it down to one word: staff... 1/1/2012 | |  Four Ways to Boost Employee Morale
In the current economy, some of your best employees may be working out of necessity, not passion. How can you keep them motivated and enthusiastic about their daily tasks?... 1/1/2012 | | |
| 2011 |  Dos and Don'ts of Recruiting and Retaining Staff
The upcoming Holiday season can be a stressful one for retailers. So what’s the key to navigating this busy time smoothly and coming out on top?
... 9/1/2011 |
|  Giving Feedback to Your Retail Employees
Creating a culture of exceptional experiences for customers can happen only when we give exceptional thought to how we give feedback and train our employees.... 9/1/2011 | |  Create a Commission Structure That Motivates
I believe in commissioning sales. Whether that means employees get an hourly rate and a % of sales they make like Sandy, a bonus at the end of the month or a chance to win at trip. Call it what you want but the best bosses share the wealth, not hoard it... 5/1/2011 | | |
| 2010 | How to Find Your Soul Employees, Part II: Training
Once you've found the right people, how do you teach them all they need to know about toys?... 12/1/2010 |
| How to Find Your Soul Employees, Part I: Hiring
Ask Creative Kidstuff CEO Roberta Bonoff what the key to success is and she can boil it down to one word: staff... 12/1/2010 | | |
| 2008 |  Retail Solutions: Optimizing Websites and Staff
TDmonthly Magazine’s new feature, Retail Solutions, flies over to the East Coast this month to see what challenges specialty toy-store owners in that region are facing.... 10/1/2008 |
|  Retailing Tips: Hiring for the Holidays
Many of the 68 specialty retailers who spoke with TDmonthly Magazine said their part-time employees just work more hours to cover the busy holiday season...... 9/1/2008 |
